Summary

FMCG sales executive with 6 years in general trade across 3 districts of central UP. Hit 112% of target on average, grew territory sales from ₹1.8 crore to ₹3.1 crore a year, and manage 7 distributors and 1,100 outlets.

Experience

• Achieved 118% (FY24) and 109% (FY25) of a ₹3 crore annual target.
• Grew active outlets from 640 to 1,100 by adding 2 rural distributors.
• Launched a new snacks range in 220 outlets in 6 weeks; it reached 14% of territory sales.
• Coach 5 sales representatives; 2 were promoted.

• Raised territory sales 34% in two years by fixing beat plans and stock norms.
• Cut distributor stock-outs from 11% to 3% with weekly order reviews.

Education

Chhatrapati Shahu Ji Maharaj University, Kanpur

Christ Church College, Kanpur

Skills

Sales: Target planning, Distributor management, Beat planning, Retail expansion, Trade schemes, Negotiation

Tools: Salesforce, DMS, MS Excel, Power BI (basic)

Awards

Best Territory, North Zone (FY24) – Highest growth among 38 territories.

Languages

Hindi (Native) · English (Fluent)

Declaration

I hereby declare that the information given above is true and correct to the best of my knowledge.

Summary

Customer support associate with 3 years on international voice and chat processes. Keep CSAT at 94% and quality at 96% while handling 70+ contacts a day. Promoted to floor support and train new joiners.

Experience

• Handle 70 to 80 chats and calls a day for a US telecom client; CSAT 94% against a 90% target.
• Cut average handling time from 7.5 to 5.8 minutes by building a quick-reply library used by the team.
• Floor support for 25 agents; trained 3 new batches (40 people) on the CRM.

• Resolved order and refund queries by phone and email in Hindi and English.
• Top quality score in the team for 5 months (average 96%).

Education

Chaudhary Charan Singh University, Meerut

Skills

Support: Voice and chat support, Escalation handling, Refunds and returns, Upselling

Tools: Zendesk, Salesforce Service Cloud, Freshdesk, MS Excel

Other: Typing 50 wpm, Night shifts, Neutral English accent

Languages

English (Fluent) · Hindi (Native) · Urdu (Native)

Declaration

I hereby declare that the information given above is true and correct to the best of my knowledge.

Summary

Performance marketer with 4 years running Google and Meta campaigns for e-commerce and ed-tech brands. Manage ₹6 lakh a month in ad spend at 4.2x ROAS and grew organic traffic 3x in 12 months.

Experience

• Run Google and Meta campaigns with ₹6 lakh monthly spend at 4.2x ROAS (up from 2.6x).
• Grew organic traffic from 40,000 to 1.2 lakh visits a month with 60 SEO articles and site fixes.
• Built WhatsApp and email flows that bring 18% of monthly revenue.

• Cut cost per lead from ₹410 to ₹230 by testing 30+ ad creatives and new landing pages.
• Grew Instagram from 8,000 to 52,000 followers with a reels calendar.

Education

University of Mumbai, Mumbai

Skills

Channels: Google Ads, Meta Ads, SEO, Email, WhatsApp, Instagram

Tools: GA4, Looker Studio, Google Tag Manager, Ahrefs, Canva, Shopify

Certifications

• Google Ads Search Certification, Google (2025)
• Meta Certified Digital Marketing Associate, Meta (2024)

Languages

English (Fluent) · Hindi (Fluent) · Malayalam (Native)

Summary

Commerce graduate (78%) with hands-on Tally and Excel practice from a 3-month internship at a CA firm. Looking for an accounts or operations trainee role where accuracy and quick learning matter.

Education

University of Lucknow, Lucknow · 78% · Accounting and Taxation electives

Lucknow Public School (sample), Lucknow · 86%

Experience

• Entered and reconciled 1,200+ vouchers in Tally Prime for 6 small-business clients.
• Prepared GSTR-1 working sheets for 4 clients, cutting the senior's review time by about 2 hours a month.
• Built an Excel tracker for pending invoices that the firm still uses.

• Managed a ₹1.4 lakh event budget for 3 college fests with zero audit remarks.
• Raised ₹60,000 in local sponsorship by pitching to 15 businesses.

Projects

Final-year project: Working-capital study of a dairy co-operative – Analysed 3 years of accounts and suggested a receivables plan that would free about ₹8 lakh.

Skills

Accounting: Tally Prime, GST basics, Bank reconciliation, Journal entries

Tools: MS Excel (VLOOKUP, pivot tables), Google Sheets, MS Word

Soft skills: Attention to detail, Teamwork, Clear communication

Certifications

• Tally Prime with GST, Tally Education (2024)
• Excel Skills for Business: Essentials, Macquarie University (Coursera) (2024)

Languages

English (Fluent) · Hindi (Native)

Declaration

I hereby declare that the information given above is true and correct to the best of my knowledge.